HELP DESK

A modern IT Helpdesk

built to streamline, scale, and resolve faster

Bring tickets, devices, and documentation into one intelligent platform designed for faster resolution and smoother operations.

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    Unified ticket context

    Bring user, vendor, and asset context into a single, centralized window.

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    Put IT efficiency on autopilot

    Surface relevant fixes, auto-log ticket activity, and skip manual busywork.

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    Automate the busywork

    Accelerate service delivery by automating repetitive tasks and common processes.

    Effortless

    IT support

    at scale

    SWIFT ISSUE RESOLUTION

    Resolve tickets in record time

    Equip your IT team to resolve tickets faster with AI-powered suggestions, built-in context, and automation that handles the heavy lifting.

    Fix smarter with AI on your side

    Never get stuck on a ticket. Monica AI surfaces the most relevant fixes from similar issues and trusted sources right when you need them.

    Bring your processes to life

    Convert SOPs into actionable, automated processes with Unified Runbooks to resolve common issues faster. 

    Clear and professional replies every time

    Help technicians communicate better with AI-powered rephrasing that ensures clarity, tone, and translation when needed.

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    Daryl S img

    Before, I'd use 4 different products for my user interactions, now I have a single point of entry for 90% of them.

    Daryl S

    Managing Partner, DNS Security Enterprises

    Before, I'd use 4 different products for my user interactions, now I have a single point of entry for 90% of them.

    Daryl S img

    Daryl S

    Managing Partner, DNS Security Enterprises

    INTELLIGENT PRIORITIZATION

    Smarter ticket triaging

    Tackle critical issues first with smart ticket prioritization that improves technician efficiency and keeps users satisfied.

    Prioritize what matters most

    Streamline your ticket queue with an intuitive Kanban view that lets you sort and assign by priority, status, technician, and more so nothing slips through the cracks.

    Never miss an SLA

    Set up smart, automated SLAs to trigger timely escalations and keep every ticket on track.

    Smart ticket routing that just works

    Automatically assign tickets based on technician skills and availability to reduce delays and speed up resolution.

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      88%

      Reduction in average ticket response time

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      10x

      Increase in technician efficiency

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      92%

      Boost in CSAT through faster support

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      Resolve issues before they escalate.

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      Give your team the tools to reduce response time, boost CSAT, and scale service delivery.

      BOOK A DEMO
      closeThank You

      Thanks for joining our pilot program! We're super stoked!

      One of us will get in touch with you in the next 24 hours to talk about the next steps.