About your role at SuperOps
SuperOps is a SaaS start-up empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.
Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.
We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, and be part of our A-star team of superheroes.
Job Description:
We are looking for a person who is enthusiastic about community building and truly enjoys supporting the growth and success of community members. As a Community Manager at SuperOps, you will play a pivotal role in building and nurturing our Community of IT Service Providers/Managed Service Providers. You'll be responsible for fostering engagement, facilitating discussions, and providing support to community members. Your primary goal will be to create a welcoming and valuable space where MSP professionals can connect, learn, and grow together.
Working at SuperOps means being part of a team where every goal and vision is in alignment. The energy here is contagious, and it's clear that everyone is deeply passionate about their work. It's this shared enthusiasm and commitment that makes SuperOps an inspiring place to grow and contribute.
Brandi Crown
Head of sales
What You'll Do:
Community Building: Develop and implement strategies to grow and maintain an active online community of MSP professionals. Encourage participation, facilitate discussions on relevant topics, and build a strong sense of community.
Engagement and Interaction: Create and own the strategy to drive engagement within the community through various channels, including forums, social media, webinars, and events. Promptly respond to inquiries and actively engage with members to foster a sense of belonging. Introduce and scale initiatives like gamification to improve engagement.
Content Creation: Develop and execute a content strategy and calendar for the online community. Customise content and work with the content team to generate and curate compelling content tailored to the interests and needs of the MSP community such as blog posts, case studies, best practices, and other educational resources.
Community Platform Management: Manage and optimize the online community platform, including platform configuration, user management, and feature optimization.
Events and Initiatives: Plan and coordinate events, such as webinars, workshops, and meetups, to foster networking and knowledge-sharing among community members.
Feedback Collection: Act as a liaison between community members and internal teams, gathering feedback and insights to inform product development, marketing strategies, and overall community enhancement efforts.
Moderation and Compliance: Monitor community activity to ensure compliance with community guidelines and company policies. Take appropriate action to address any violations or conflicts that may arise.
Partnerships & Collaborations: Build relationships with influencers, partners, industry experts, customers, and other industry stakeholders, and leverage their expertise for the Community.
Metrics and Reporting: Track key performance indicators (KPIs) related to community engagement, growth, and satisfaction. Provide regular reports and insights to leadership to evaluate the effectiveness of community initiatives and recommend strategies for improvement.
Crisis Management: Monitor and address any community issues, ensuring a strong brand reputation.
Must Have:
Strong communication and interpersonal skills, with the ability to engage and connect with diverse audiences.
Strong command of English, with the ability to support customized content creation.
7 to 10 years of experience in building & managing online community preferably from B2B SAAS background.
Experience in online community management or a related field, preferably within the technology or SaaS industry.
Expertise with community platforms and tools, such as forums, social media, and analytics software, including CRM and Marketing automation tools.
Experience in organizing online and offline events, including webinars.
Partner channel experience is an added advantage.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Passion for technology, and a genuine desire to help others succeed.
Why You'll Love Working with us
Impact: You'll work on a product that is revolutionising IT service management for MSPs and IT teams worldwide.
Growth: SuperOps is growing rapidly, and there are ample opportunities for career progression and leadership roles.
Collaboration: Work with talented engineers, designers, and product managers in a supportive and innovative environment.
