KNOWLEDGE BASE

Capture solutions automatically with

knowledge base

Build knowledge while you work, deflect repeat problems, and preserve expertise that stays with your organization with an AI-powered knowledge base.

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Enable self-service

at scale

EFFORTLESS DOCUMENTATION

Capture solutions without extra work

Build your knowledge base automatically from tickets you're already resolving with AI-powered article generation.

Generate articles from resolved tickets

Monica AI analyzes your ticket resolutions and creates complete knowledge base articles with one click.

Rich text editor

Create comprehensive, visually pleasing articles with images, videos, tables, and attachments that teams actually follow and reference during problem-solving.

Bulk import existing documentation

Bring your current knowledge into SuperOps with support for docs, PDFs, and HTML files to build your library instantly.

SMART DEFLECTION

Prevent problems before they become tickets

Reduce support volume and provide instant help with smart article suggestions and self-service.

Smart ticket deflection

Suggest relevant articles as users describe their issues, preventing routine tickets from reaching your queue while providing immediate solutions.

Search that understands intent

Find relevant solutions even without exact keywords. Describe problems naturally and get accurate article recommendations instantly.

Self-service portal

Enable users to solve problems independently through the self-service portal, reducing dependency on your technicians for routine issues.

INSTANT ACCESS

Access and share solutions instantly

Find proven fixes fast and maintain consistent response quality across your entire team.

Search knowledge base from tickets

Access relevant articles directly within your ticket interface without switching applications or losing workflow context during problem resolution.

Insert solutions with one click

Share proven fixes by inserting article links directly into ticket replies, ensuring consistent responses and faster resolution times.

Organize with collections and permissions

Structure content logically with collections and subcollections while controlling who can view, edit, and publish different types of articles.

Turn every problem into permanent solutions

Start building knowledge automatically and watch repeat tickets disappear from your queue.

2 Build your knowledge base

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